One of the problems with our natural preference for those who think as we do is the tendency to find ourselves in an echo chamber. Leaders can of course combat this by recruiting for cognitive diversity, but even within a diverse group our thinking inevitably tends to become socialised as a natural consequence of spending time in the company of the same group of people. Our colleagues will also to some degree share the same biases and are subject to the conventions that are inherent to the sport. Professional sport in particular is a bubble - at present quite literally, but even under usual circumstances. It follows that it is important that we escape the bubble periodically. A related countermeasure is to strategically enlist a neutral third party to break up the usual routine and expose team members to perspectives from outside the bubble at regular intervals. Engaging with an outsider can serve a performance staff in a number of different ways as we will explore.
Continuing Our Education
As many practitioners will testify, it is after we have completed our formal education, professional training and certification that the real learning begins. The day to day experience of solving problems with live humans is when we discover the limits of our knowledge. It is also here that we find out that the reality is quite different to what is taught in class and the version that appears in (most) textbooks. Individuals, organisations and certifying bodies alike recognise this need to continue our learning once we are working in our respective field. The terms continuing education, continuing professional development and variations thereof will be familiar to most practitioners across disciplines (sadly it is not so well established in the coaching profession). What is less clear is how we might best tackle this ongoing quest and make good choices from the growing array of options with regards to content and the modes of delivery that are available to us.
Realities of 'Performance Consulting'
It is increasingly prevalent for forward-thinking individuals within various organisations to seek insights from other domains and explore novel practices that have been applied with success elsewhere. Coming in as an outsider also allows the separation and distance that is necessary to offer an objective assessment of where things currently stand. In either scenario it is becoming more widely recognised that there is merit in seeking out different perspectives. A different way of considering the problem naturally opens up new possibilities for solutions. One route to achieving this cognitive diversity is via recruitment and employing individuals different backgrounds importing expertise from overseas bring experiences from other sports. An alternative strategy as we will explore is to engage individuals in a consulting capacity.
Fostering Diversity of Thinking
Divergence of opinion has traditionally been viewed in less than positive terms: when x and y don’t see eye to eye on a particular subject, this is generally seen as problematic. By extension, we hear of the virtues of assembling a group of ‘like-minded’ individuals. Organisations typically promote compromise and conformity as virtues to foster harmony and unity within the group. Contrary to this, the wisdom of crowds illustrates the benefits of aggregating judgements from a broad and disparate group of individuals. To further strengthen the case for diversity of thought and experience, ‘cognitive diversity’ is in fact found to be the major factor that differentiates successful teams and organisations. In this Informed Blog, we explore the paradoxical ways diversity and divergence are conceptualised, and see what lessons we can take on a group and an individual level in the context of sport.